CloseClose
Close

Looking for Help?

Find answers to your questions

What are the terms of return?

  • Every customer has up to 30 days to organise a change of mind return. Returns are actioned via Returns are actioned by submitting the Return, Damaged items & Warranty claim form.
  • For bulky items, please tell us a suitable date and time to pick up items for returns. A 20% restocking fee applies for ALL returns. All return costs shipping costs are to be paid by the customer. Items that are not in their original packaging or have been installed will not be eligible for any returns or refunds.
  • A Buyer shall advise Zure in writing via email of the return of faulty, damaged or incorrectly delivered goods within 48 hours of date of delivery with evidence of the product received and packaging.
  • Unless agreed in writing via email by Zure, the returned goods are not deemed to be accepted by Zure.
  • Goods shall not be returned for credit except with the prior approval of Zure or as required by law. Such returns will be at the expense of a Buyer.
  • A store credit note will be issued to the Buyer, when the criteria are met of Zure.
  • Zure will not be liable for goods which have not been stored or used in a proper manner.
  • A Buyer shall bear all risk for returns until Zure acknowledges receipt of goods via email.
  • Zure shall not accept any claims for defective goods without inspection and to the satisfaction of Zure’s representative that the goods are faulty in manufacture or material. See Warranty Policy for more detail.
  • Alleged defective goods shall be sent, in appropriate packaging, to Zure by an authorised carrier where at Zure’s sole discretion goods shall be replaced, repaired or credited to the Buyer’s account or as required by law.
  • The Buyer shall not be entitled to return any goods supplied without the prior approval of Zure.
  • Zure reserves the right to disallow any credit claims made later than 30 days from the date of purchase or as required by law.
  • For any items purchased via Afterpay, store credit will be given for any approved returns. Any personal agreements with Afterpay will still be valid and you will be required to continue to pay for any scheduled repayments. Zure does not offer partial refunds/store credits. Approved

Updated on 06 Aug 2024

What do you think about this post?
Footer image

© 2025 Zure,

    • American Express
    • Google Pay
    • Mastercard
    • PayPal
    • Union Pay
    • Visa

    ENJOY FREE DELIVERY ON ORDERS OVER $1,000 IN SYDNEY METRO AND $1,500 IN MELBOURNE METRO AND ACT

    FREE SHIPPING OVER $100 (excluding bulky and fragile items)

    SYDNEY BASED & FAST DISPATCH

    Close