What are the warranty conditions and exclusions?

1. Our product warranty is in addition to your rights, remedies and consumer guarantees under Australian Consumer Law at Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“ACL”) [1]. 
2. This warranty must be read in conjunction with the ACL and nothing in this warranty has the effect of excluding, restricting or modifying any rights under the ACL.
3. For any minor product failure, you are entitled to have the product repaired or replaced if the goods fail to be of acceptable quality or under the guarantee of goods contained in ACL and such failure does not amount to a major failure.
4. For any major failure, you are entitled to a replacement of or monetary refund for the product/s and, failing any replacement or refund (subject to the determination of Zure) compensation for any other reasonably foreseeable loss or damage [2].
5. Zure requires access to product/s to undertake any agreed warranty repairs or replacement that is/are subject to the warranty exclusions below.

Warranty Exclusions

To the extent permitted by law:

1. This warranty only applies to minor or major defects in a Zure product which arise from faulty materials or workmanship and does not apply to other defects that may arise in relation to the product, including but not limited to, accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse weather conditions or cleaning products used, including excessive water pressure, temperature, harsh chemical irritants or failure or neglect to properly maintain and use Zure product/s.
2. The work covered by our warranty, including the labour and/or 3rd party costs, is limited to the pre-approved scope of work set out in any work order. Additional work, including additional labour and/or 3rd party costs, will require our authorisation.
3. Zure is not responsible for any consequential loss or damage to any furniture, floor coverings, walls, waterproofing, fixtures or to any such related claims (including any claims for compensation for related works to address any product defect by a third party) or consequential loss or any kind caused by any defect or in relation to the installation in connection with Zure products.
4. For the avoidance of doubt, this warranty does not apply if:
5. Our product/s is/are not installed correctly by any persons in accordance with express Zure and/or provided manufacturer specific installation instructions.
6. Any installation of our product/s does/do not comply with the Australian standards, relevant building codes or laws, where applicable.
7. Water pressures and/or temperatures exceed stated limitations as per the product/s installation instructions [3].
8. Any attachment of any accessories or replacement parts to products other than those provided or approved by Zure.

The expressions “we”, “us”, “our” and “Zure” refer to Zure Pty Ltd ABN 11 631 304 473, in this warranty.

[1] Please see COMPETITION AND CONSUMER ACT 2010 - SCHEDULE 2 The Australian Consumer Law (austlii.edu.au)

[2] Zure’s liability is limited to the amount of the purchase price of the product/s.

[3] Note: AS/NZS 3500.1-2003 specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.