What are the terms of shipping?

As soon as your order has been placed with us, items will be dispatched within 2-3 business days depending on stock availability. A tracking link will be sent to you immediately upon dispatch.

All of our products are sent via Toll and Australia Post with the exception of rugs, which are sent via Aramex.

Non bulky orders will be automatically registered as "Leave Safe/delivery without signatures". If you do not consent to this, please contact us via info@zure.com.au.

It is the responsibility of the Customer to be at home for their shipment or to arrange an alternate means of receiving shipments. Any re-deliveries/adjustments will incur a re-delivery fee which will be charged by the courier company. Once the shipment has been delivered it becomes the responsibility of Customers.  

For bulky items, you must be home to accept and sign for deliveries. A card will be left if you are not at home and it will be the responsibility of the customer to collect the goods or arrange an alternative delivery time at the cost of the customer.

Having yourself or someone on your behalf to be available to assist the driver in the unloading of large heavy goods is strongly advised. Large items will not be delivered upstairs by the delivery driver and is at the discretion of the customer to arrange a method themselves. Large item deliveries are a door to door service, and it is the responsibility of the customer/recipient to get items from the door to your desired location onsite.

Please note drivers are equipped to deliver heavy products to the front entrance of single level houses only with flat driveways. For apartment or challenging sites, the driver will need assistance from trades or customers to move products.