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Find answers to your questions
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General Store Question
- Where are you based?
- Do you ship internationally?
- Do you provide samples for products?
- Do you price match?
- Do you offer wholesale pricing?
- Do you offer trade discounts?
- Do you have a showroom?
- What if I want to return the items?
- What if I received the incorrect items?
- What if I receive a damaged item?
- What are the terms of shipping?
- What are the terms of return?
- How much does delivery cost?
- How long will it take for my order to arrive?
- Can I pick up my order?
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Product Knowledge for Bathroom
- What to Do If You Can't Find the Vanity Top You Like
- What is WELS and WaterMark in Australia?
- What is a Toilet Waste Trap?
- What is a Toilet Cistern?
- What is a Rimless Toilet?
- What is a rain showerhead?
- What is a Bathroom Vanity?
- What is a Basin in a Bathroom?
- What are Vanities made of?
- Standard Sizes for Bathtubs
- Should You Install the Vanity Before or After Tiling?
- Most Popular Tapware Colours for Bathrooms
- I can't see a vanity that will fit my space. Can you customise to fit my space?
- How Wide Should a Mirror Be Over a Bathroom Vanity?
- How to Waterproof Behind a Vanity:
- How to Unclog a Toilet: A Comprehensive Guide
- How to Unblock a Shower Drain: A Step-by-Step Guide
- How to Unblock a Shower Drain Pipe
- How to Unblock a Bathroom Basin
- How to Replace a Bathroom Vanity: A Comprehensive Guide
- How to Renovate a Bathtub: A Comprehensive Guide
- How to Remove a Bathroom Mirror: A Step-by-Step Guide
- How to Recess a Shaving Cabinet: A Step-by-Step Guide
- How to Install Bathroom Accessories
- How to Install a Toilet: A Step-by-Step Guide
- How to Install a Toilet Cistern: A Step-by-Step Guide
- How to Install a Shaving Cabinet: A Step-by-Step Guide
- How to Install a Bathtub: A Step-by-Step Guide
- How to Install a Bathroom Vanity: A Step-by-Step Guide
- How to install a bathroom basin
- How to Get Rust Off a Bathtub: A Step-by-Step Guide
- How to Fix a Leaking Shower Tap
- How to Fix a Dripping Shower Head
- How to Establish Set Out Requirements for Replacing Toilets
- How to Disassemble a Toilet: A Step-by-Step Guide
- How to Disassemble a Bathtub Drain: A Step-by-Step Guide
- How to Defog Mirrors in the Bathroom?
- How to Clear a Toilet Drain: A Quick and Effective Guide
- How to Clean Shower Glass: A Step-by-Step Guide
- How to Clean a Toilet Cistern: A Step-by-Step Guide
- How to Clean a Shower Head: A Step-by-Step Guide
- How to Clean a Bathtub: A Step-by-Step Guide
- How to Clean a Bathroom Mirror: A Step-by-Step Guide
- How to Change Shower Fixtures
- How to Change Bathroom Taps: A Step-by-Step Guide
- How to Change a Toilet Seat: Quick and Easy Guide
- How to Change a Shower Head: A Step-by-Step Guide
- How Many Litres in a Bathtub in Australia?
- How Long is a Double Bowl Vanity?
- How High Should a Wall-Hung Vanity Be Off the Floor?
- How High Should a Shaving Cabinet Be?
- How High Above Vanity Should the Mirror Be?
- How Do Smart Toilets Work?
- How Deep is a Bathroom Vanity?
- Does Timberline make a 800mm Shaving Cabinet?
- Do you have a toilet roll holder that can place mobile phones on top?
- Do Vanities Get Easily Damaged in Transit?
- Do plumbers install vanities?
- Do LED Mirrors Need Electricity?
- Differences Between Water Inlet and Waste Traps in Toilets
- Choosing the Right Size Mirror for Your Vanity
- Can You Repair an In-Wall Cistern Without Removing Tiles?
- Can You Install a Shaving Cabinet on Tiles?
- Can I See Samples Of Your Vanity Cabinet Finishes?
- Are Toilet Seats Universal in Australia?
- Are LED Mirrors Worth It?
- Are All Mirrors Suitable for Bathrooms?
How long is my product's warranty period
Vanities: 10 Years
Stone Tops: 7 Years
Ceramic Tops or Insert: 5 Years
CONDITIONS
1. Items must be installed by a licensed tradesperson.
2. Failure is due to a fault in the manufacture of the product.
3. Proof of purchase is provided.
4. The installation of the product is in accordance with the instructions provided.
EXCLUSIONS
To the fullest extent permitted by law, the manufacturer excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage. Manufacturer will not be liable for the cost of installation or removal of any unit and the warranty will be VOIDED if damage occurred during or after INSTALLATION or a damaged or incorrect unit has been installed. Door and drawer adjustment; Unsuitable or improper use; Incorrect installation or installation not in accordance with the instructions provided; Installation or part installation by the purchaser or any person other than a LICENSED tradesperson; Normal wear and tear; Inadequate or complete lack of maintenance; water damage; chemical, electrochemical or electrical influences; excessive heat damage or Harsh detergents or abrasive cleaners used on product finishes, are NOT considered a warranty issue.
Updated on 06 Aug 2024