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Returns Policy

We provide a 30 days change of mind returns policy for all taps, showers, and accessories.


Bulky items* are excluded from our 30 day returns policy  and are only returnable if claiming through warranty.

Email us at with your request and reasoning for returning along with any images.

All products must have their original packaging, not be installed, and in a re-sellable condition.

Our team will assess your request and if approved you will be refunded with store credit.

Send your item back to us! All return shipping costs will be incurred by the customer.

*Bulky items are products in the following category: Basins, Tiles, Toilets, Baths, Vanities, and Cabinets.
See below for more detail.
  1. Return of Goods:
    • A Buyer shall advise Zure in writing via email of the return of faulty, damaged or incorrectly delivered goods with thirty (30) days of date of delivery.
    • Unless agreed in writing via email by Zure, the returned goods are not deemed to be accepted by Zure.
    • Goods shall not be returned for credit except with the prior approval of Zure or as required by law. Such returns will be at the expense of a Buyer.
    • A store credit note will be issued to the Buyer, when the criteria are met of Zure.
    • Zure will not be liable for goods which have not been stored or used in a proper manner.
    • A Buyer shall bear all risk for returns until Zure acknowledges receipt of goods via email.
    • Zure shall not accept any claims for defective goods without inspection and to the satisfaction of Zure’s representative that the goods are faulty in manufacture or material. See Warranty Policy for more detail.
    • Alleged defective goods shall be sent, in appropriate packaging, to Zure by an authorised carrier where at Zure’s sole discretion goods shall be replaced, repaired or credited to the Buyer’s account or as required by law.
    • The Buyer shall not be entitled to return any goods supplied without the prior approval of Zure.
    • Zure reserves the right to disallow any credit claims made later than 30 days from the date of purchase or as required by law.
    • We are not able to accept returns of any kind once you have attempted to install or use the product.
    • Restocking fees may apply depending on the supplier. e.g. Norico and Inspire Bathware have a 20% restocking fee which will be passed onto the buyer.
    • For any items purchased via Afterpay, store credit will be given for any approved returns. Any personal agreements with Afterpay will still be valid and you will be required to continue to pay for any scheduled repayments. Zure does not offer partial refunds/store credits. Approved returns will be given store credit for the total value of the item(s) returned. For any Afterpay queries please contact Afterpay on 1300 100 729.
  1. Fitness for Purpose:
    • A Buyer agrees that it does not rely on the skill or judgement of Zure in relation to the suitability of any goods for a particular purpose. Any advice, recommendation, formation or assistance provided by Zure is provided without any liability by Zure whatsoever.

The expressions “we”, “us”, “our” and “Zure” refer to Zure Pty Ltd ABN 11 631 304 473, in this returns policy.